Knowledge:
Market knowledge for technical support and helpdesk solutions (Helpdesk)
Good knowledge of troubleshooting, networking basics and network administrator duties
Knowledge in performing daily operating duties, performing systems administration tasks and performing maintenance on end users' computers and other accessories
Specific job duties:
Create, configure and test custom configurations based on multiple platforms and operating systems
Liaising and coordinating with external support partners and hardware partners
Knowledge of Active Directory auditing and reporting using specific applications
Knowledge of configuring, supporting, and troubleshooting desktops, laptops, tablets, printers, and other hardware and software accessories
Knowledge of following up and updating operations procedures and finding best practices in (IT)
Knowledge in developing test conditions
Requirements:
Interpersonal skills and relationship building skills
