- Receiving all inquiries and complaints received from customers and the speed of response to them
- The good dealings with the complainant or the complainant according to the nature of the query or complaint and in order to fit the status of the institution
- Implementation of customer service policies and instructions approved by the Marketing and Procurement Manager
- Writing a daily report to show what has been done
- All of the above should be done in accordance with customer service instructions approved by the Marketing and Sales Manager
- Customer Service Officer is responsible for keeping all records of quality models of customer service instructions and all its work is subject to internal audit
