- Planning, directing and coordinating customer service, developing customer service standards to ensure that customer needs and expectations are met, and information management is escalated, personally.
- Setting standards: Developing customer service policies and standards and supervising their implementation.
- Identify solutions: Analyze sources of recurring customer service problems, identify possible solutions, and coordinate resources at the facility to improve customer services.
- Handling complaints that are escalated: handling complaints or queries from customers being escalated, issuing help orders, reimbursing payments, disbursement of compensation, or other corrective actions as needed.
- Service department: manage the customer service department within the establishment, direct the customer service team to assist and advise customers, and directly prepare questionnaires measuring the level of customer satisfaction, the implementation of these questionnaires, and collect customer service statistics.
Requirements:
Using the computer
Full-time job
Language requirements:
English-good
Employment type:
Full Time
Salary Range:
13,000 S.R.
Benefits and Other Informations:
- Monthly salary starts from 13 thousand ..
- Two days leave per week
- Class A medical insurance
- Annual bonus according to evaluation.
