وزارة الداخلية تعلن وظائف عسكرية للنساء بجوازات المطارات و المنافذ البرية (التقديم مفتوح)
فتح باب التقديم في الخدمة الجوية للثانوية فأعلى بالخطوط الجوية السعودية (التقديم مفتوح)
تفاصيل الإعلان
التقديم مغلق التقديم مغلق
نسخة للطباعة  
إسم الجهة: Solex PLUS شركة موثّقة
مسئول التوظيف: noora
البريد الالكتروني: nalshbiki@solexplus.com.sa
رقم الهاتف: 667 8846
 
مسمى الوظيفة الشاغرة: Quality Team Leader
مجال العمل: تقنية المعلومات - الشبكات  [ عرض كل الوظائف في هذا التصنيف ]
مكان الوظيفة: جدة - منطقة مكة
تاريخ الإضافة: 27/10/2015
المهام والوصف الوظيفي:
Quality Team Leader (Bilingual Arabic – English) (Jubail and Jeddah)
Job Description
- The QA Operations Team Leader is responsible for the training and development of the Quality Analysts to ensure all project requirements are met/exceeded and the overall success of each project/client.
Responsibilities:
• Manage and mentor the team of Quality Analysts.
• Ensure productivity of QA’s are met as per defined targets.
• Collate quality monitoring details from all QA’s; create and publish the weekly Quality dashboard within the defined timeline.
• Ensure documentation of all feedback provided by conducting timely audits.
• Head quality calibration sessions and ensure thorough understanding of all quality parameters by all Quality Analysts.
• Own quality related Performance Improvement Plans and ensure flawless execution of the same.
• Coordinate with Program Manager to come up with action plans to address and fix critical issues.
• Conduct performance appraisals whenever required/due.
• Supervise and develop Quality Analysts to ensure daily/monthly audits of CSRs transactions are being conducted on a timely basis and are consistent with the quality standards.
• Provide information necessary for department head/trainer to take appropriate/corrective actions with employees.
• Communicate with other departments regarding non-compliance issues.
• ensure compliance of quality control standards and will demonstrate an ongoing commitment to quality principles.
Additional Responsibilities:
• Ensure administrative management of the Quality Analysts in terms of Attendance, leaves and scheduling.
• Conduct training sessions for Quality Analysts addressing Quality methodology, reporting, standards and improvement.
• Drive improvement projects for key metrics whenever applicable.
Review Quality Analyst reports for accuracy.
• Publishing the Quality Report daily /weekly /monthly & yearly
• Publishing the presentation and sharing with management weekly/monthly
• Doing Call auditing randomly (daily/weekly)
• Monitoring the feedback and training on weak agents.
Skills
• IT Service Desk Qualified and experienced Quality Assurance Engineer must meet the minimum qualifications shown below.
• Customer Focused & excellent communication skills both ( English & Arabic )
• Must be able to work in shift
• 5+ years’ experience in IT Support environment (XP, Windows 7, 8 & Office 2010 & 13)
• MCP (mandatory)
• MCSE / CCNA (optional)\n• SAP support experience is a plus
• Bachelor’s Degree (Preferably Computer Science)
الشروط والمهارات:
  • skills both ( English & Arabic )
  • Preferably Computer Science
نوع الوظيفة:
  • دوام كامل
نطاق الراتب: 8,000 ريال سعودي
المتطلبات الأساسية
الجنس: للجنسين
هذه الوظيفة متاحة لـ: متاحة للجميع
نموذج التقديم
هذه الوظيفة تم شغلها ولم تعد شاغرة
الوظيفة مغلقة لتوفر الحد الأقصى من المتقدمين