فتح القبول والتسجيل في المركز الوطني للعمليات الأمنية للثانوية فأعلى (يبدأ قريباً)
وزارة الدفاع تعلن طرح فرص وظيفية للخريجين والخريجات عبر نظام جدارة (يبدأ قريباً)
تفاصيل الإعلان
التقديم مغلق التقديم مغلق
نسخة للطباعة  
إسم الجهة: Solex PLUS شركة موثّقة
مسئول التوظيف: noora
البريد الالكتروني: nalshbiki@solexplus.com.sa
رقم الهاتف: 667 8846
 
مسمى الوظيفة الشاغرة: Quality Team Leader
مجال العمل: تقنية المعلومات - الشبكات  [ عرض كل الوظائف في هذا التصنيف ]
مكان الوظيفة: جدة - منطقة مكة
تاريخ الإضافة: 27/10/2015
المهام والوصف الوظيفي:
Quality Team Leader (Bilingual Arabic – English) (Jubail and Jeddah)
Job Description
- The QA Operations Team Leader is responsible for the training and development of the Quality Analysts to ensure all project requirements are met/exceeded and the overall success of each project/client.
Responsibilities:
• Manage and mentor the team of Quality Analysts.
• Ensure productivity of QA’s are met as per defined targets.
• Collate quality monitoring details from all QA’s; create and publish the weekly Quality dashboard within the defined timeline.
• Ensure documentation of all feedback provided by conducting timely audits.
• Head quality calibration sessions and ensure thorough understanding of all quality parameters by all Quality Analysts.
• Own quality related Performance Improvement Plans and ensure flawless execution of the same.
• Coordinate with Program Manager to come up with action plans to address and fix critical issues.
• Conduct performance appraisals whenever required/due.
• Supervise and develop Quality Analysts to ensure daily/monthly audits of CSRs transactions are being conducted on a timely basis and are consistent with the quality standards.
• Provide information necessary for department head/trainer to take appropriate/corrective actions with employees.
• Communicate with other departments regarding non-compliance issues.
• ensure compliance of quality control standards and will demonstrate an ongoing commitment to quality principles.
Additional Responsibilities:
• Ensure administrative management of the Quality Analysts in terms of Attendance, leaves and scheduling.
• Conduct training sessions for Quality Analysts addressing Quality methodology, reporting, standards and improvement.
• Drive improvement projects for key metrics whenever applicable.
Review Quality Analyst reports for accuracy.
• Publishing the Quality Report daily /weekly /monthly & yearly
• Publishing the presentation and sharing with management weekly/monthly
• Doing Call auditing randomly (daily/weekly)
• Monitoring the feedback and training on weak agents.
Skills
• IT Service Desk Qualified and experienced Quality Assurance Engineer must meet the minimum qualifications shown below.
• Customer Focused & excellent communication skills both ( English & Arabic )
• Must be able to work in shift
• 5+ years’ experience in IT Support environment (XP, Windows 7, 8 & Office 2010 & 13)
• MCP (mandatory)
• MCSE / CCNA (optional)\n• SAP support experience is a plus
• Bachelor’s Degree (Preferably Computer Science)
الشروط والمهارات:
  • skills both ( English & Arabic )
  • Preferably Computer Science
نوع الوظيفة:
  • دوام كامل
نطاق الراتب: 8,000 ريال سعودي
المتطلبات الأساسية
الجنس: للجنسين
هذه الوظيفة متاحة لـ: متاحة للجميع
نموذج التقديم
هذه الوظيفة تم شغلها ولم تعد شاغرة
الوظيفة مغلقة لتوفر الحد الأقصى من المتقدمين