- Directing customers to use alternative electronic channels (ATM, bank phone, internet, WAP, customer call center).
- Answer customer questions and complaints without delay, or escalate them to the branch management if need be.
- Validation of data on documents, with accuracy of input on the system.
- Confirmation of customer identification.
- Receiving orders from customers and making sure their data are complete.
- Maintain the confidentiality of the secret code, and not to share with others, and change it from time to time.
- Adherence to the policies and procedures for memorizing the Covenant and documents.
- Monitoring money laundering activities and cooperating with the public administration to deal with them.
- Conducting end-of-the-day matches and resolving differences directly if any.
- Preserve the cash limits within the authorized limits, and send the surplus to the operations officer in the branch.
- The obligation of the incumbent to carry out any tasks assigned to him by his manager in his field of work, and considers them relevant to the functions of his job
