• MANAGE LARGE AMOUNTS OF INCOMING CALLS
• GENERATE SALES LEADS
• IDENTIFY AND ASSESS CUSTOMERS’ NEEDS TO ACHIEVE SATISFACTION
• BUILD SUSTAINABLE RELATIONSHIPS AND TRUST WITH CUSTOMER ACCOUNTS THROUGH OPEN AND INTERACTIVE COMMUNICATION
• PROVIDE ACCURATE, VALID AND COMPLETE INFORMATION BY USING THE RIGHT METHODS/TOOLS
• MEET PERSONAL/CUSTOMER SERVICE TEAM SALES TARGETS AND CALL HANDLING QUOTAS
• HANDLE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS; FOLLOW UP TO ENSURE RESOLUTION
• KEEP RECORDS OF CUSTOMER INTERACTIONS, PROCESS CUSTOMER ACCOUNTS AND FILE DOCUMENTS
• FOLLOW COMMUNICATION PROCEDURES, GUIDELINES AND POLICIES
• TAKE THE EXTRA MILE TO ENGAGE CUSTOMERS
