- Receiving calls through free line canals .
- Open all the campaign free line in call center system .
- The numbers of hours login the system call center 8 Hours per day
- Register case in Ameyo system when finish call .
- Support pressure and can work under stress .
- Can adapt rapidly to changing environment .
- Learn quickly and have the knowledge ,skills needed to complete the transaction .
- Have possess service attitude .
- Cooperate with management and team.
- Good communicated with Client and team.
- Commitment to service standard call center ( KPI )
- Establishment of client’s needs and requirement for example whether a query, complaint, authorized providers network … ETC.
- Resolution of clients’ queries and registration of complaints by using the function of F3 in MCA.
- In case the complaint can be resolved by the officer it is required from him to do it soon , but in case the complaints cannot be resolved it based on call center escalation protocol .
- punctuality and attendance as per weekly rotation schedule
